Stay Connected with Fuse Connected Services from AGCO

New Fuse Connected Services from AGCO help farmers optimize uptime, improve farm efficiency and increase yields and profits.

By Tharran E. Gaines

0216fuse1To help producers overcome farming’s many challenges—as well as adapt to favorable market conditions—AGCO has recently introduced Fuse® Connected Services. Backed by AGCO Parts, AGCO Service and AGCO Advanced Technology Solutions (ATS), Fuse Connected Services combines the right machines, technology, parts, service and support to help customers optimize their operations and maximize uptime. It is a key delivery mechanism of AGCO’s overall approach to precision agriculture.

According to Eric Hansotia, senior vice president, global crop cycle, ATS and dealer tech support at AGCO, Fuse Connected Services is designed to help growers improve overall farm efficiency through preventative maintenance, machine condition monitoring and year-round consultation—all of which are designed to lower input costs, increase equipment uptime and improve yields.

“Using Fuse Connected Services, a producer can control and/or monitor his entire operation, either on his own or with the help of his AGCO dealer. This means making sure machines are up and running when they need to be, coordinated in the right place at the right time, with a seamless ability to use and transfer data,” Hansotia explains, noting that two levels of Fuse Connected Services will be introduced through North American AGCO dealers over the next three years. “Many of the services available with Fuse will be enabled by a new release of AGCO’s AgCommand® telemetry product in 2016,” he adds.

Level one of the new service enables customers to conduct self-monitoring, data transfer and operation support from the global Fuse Contact Center via phone, live chat and email. The second-level package offers proactive, remote condition monitoring by dealer experts, off-season inspections and reviews, operational consultation and operator training.

While other brands offer similar services, AGCO stands apart in its commitment to respecting producers’ data privacy and an open approach that facilitates customer connections with the third-party service providers they choose.

“Unlike some manufacturers,” explains Hansotia, “AGCO believes that machines and precision farming systems need to ‘talk’ to each other, no matter the color. Consequently, Fuse provides mixed-fleet farming operations with improved access to farm data and better connections to trusted service providers.”

Plus, says Hansotia, AGCO not only understands the producer’s need to choose the partners that work best for his or her operation, the company also respects the right to data privacy. “Fuse is also the only solution that provides two distinct data ‘pipes’—one for machine data and one for agronomic data,” he says. “Farmers don’t have to share their farm data with AGCO to use our products or connect with other trusted partners.

“At AGCO,” Hansotia continues, “we acknowledge that the grower owns all equipment and crop data generated by his or her equipment. Through Fuse Connected Services, we want to make sure our customers have the best tools and support to manage their operations via whatever product or partner they choose.”